Insurance Customer Service / Account Manager
Company: Allstate Insurance Agency - Chad Watts
Location: Birmingham
Posted on: January 17, 2026
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Job Description:
Job Description Job Description Benefits: Bonus based on
performance Competitive salary Opportunity for advancement Paid
time off Training & development About the Role: The Watts Agency is
looking for an Insurance Customer Service Representative to join
our team in Hoover, AL. We are looking for an enthusiastic
individual to provide excellent customer service and to promote
this idea throughout the organization. Responsibilities: Provide
excellent customer service and support to policyholders Answer
customer inquiries regarding insurance information Process
insurance applications and claims Develop and maintain
relationships with customers Assist customers with billing and
payment questions Maintain accurate customer records Identify and
resolve customer issues Provide guidance and advice to customers on
insurance options Requirements: High school diploma or equivalent
Previous customer service experience Excellent communication and
problem-solving skills Strong organizational and time management
skills Ability to work in a fast-paced environment Knowledge of
insurance products and services Valid insurance license Computer
proficiency About Us: The Watts Agency has been providing quality
insurance services to the Hoover, AL area for over 25 years. Our
customers appreciate our commitment to providing excellent customer
service and our employees enjoy a friendly, team-oriented work
environment.
Keywords: Allstate Insurance Agency - Chad Watts, Hoover , Insurance Customer Service / Account Manager, Customer Service & Call Center , Birmingham, Alabama
