Associate Field Engineering Specialist - Montgomery, AL
Company: Disability Solutions
Location: Birmingham
Posted on: April 20, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionWe advance science so that we all have more time with the
people we love.Territory: Montgomery, ALThis is an exciting time to
join the Roche Support Network. If you are passionate about problem
solving then this is the position for you! As a research-focused
healthcare company, Roche discovers, develops and provides
innovative diagnostics and therapeutic products and services that
deliver significant benefits to patients and healthcare
professionals - from early detection and prevention of diseases to
diagnostics, treatment and treatment monitoring. Roche is a
successful company that can offer exciting career opportunities. We
encourage and support your development in areas of your interest
which will prepare you for the next level in your career path. We
know that people are responsible for our success, and we value our
employees. Our commitment is to create a work environment where
feeling valued, respected, and empowered is a daily experience.The
Opportunity:The Roche Support Network group is committed to
providing industry-defining support to its customers. As an
Associate Field Engineering Specialist, you will have the
opportunity to travel and demonstrate your expertise as a technical
repair and/or installation specialist for Roche assigned product
lines, and provide valued service to your laboratory customers in
an assigned territory.
- Ensuring and maximizing customer satisfaction with Roche
equipment and related products. Promotes effective, positive, and
productive communication among teams to ensure and maximize the
satisfaction of customer base. Manages customer accounts at a level
that promotes goodwill, confidence, and credibility in order to
exceed customer expectations in terms of product, service, and
support quality.
- Following standard practices and procedures to install,
maintain and repair Roche Diagnostics' equipment. Identifies and
analyzes current problems and repairs where possible or escalates
to higher levels when repairs are not possible. Schedules and
performs preventative maintenance per department policy. Monitors
customer equipment performance and is able to respond to and
resolve most routine issues. Refers complex problems and issues to
higher levels.
- Identifying revenue-generating and cost-saving opportunities
implements the Roche Diagnostics service agreement policy and seek
out opportunities to market service contracts to existing
customers.
- Providing routine technical support to existing customers,
including operator troubleshooting training when needed.
- Completing and documenting all service and customer
account-related reports, updates, and emails in a timely and
professional manner, compliant with all quality procedures.
- Maintaining expenses within departmental guidelines and
controls inventory and all company property.This is a field based
role.Who you are:
- You hold a High School Diploma and 2 years of technical school
or equivalent military training or equivalent work experience.
- You have 2 years of experience repairing or servicing
mechanical/system hardware and software, or networking/wireless
networking or equivalent level of competency attained through
appropriate training curriculum.Preferred:
- Basic knowledge of electronics, electro-mechanical systems and
information technology
- Knowledge of basic chemistry
- Ability to work after hours, provide weekend and holiday
support on a rotated basis within an assigned territory
- and/or geographic region and be on call 24/7 during
rotation
- Ability to develop in-depth technically related troubleshooting
skills
- Good written/verbal communication, organization and
prioritization skills
- Effective customer service skills, which includes a positive
attitude, helpful customer interaction, and maintenance of ongoing
customer relationshipsAre you ready to apply?Relocation benefits
are not available for this position. Who we areAt Roche, more than
100,000 people across 100 countries are pushing back the frontiers
of healthcare. Working together, we've become one of the world's
leading research-focused healthcare groups. Our success is built on
innovation, curiosity and diversity.As a global leader in
healthcare, Roche Diagnostics offers a broad portfolio of products,
tools and services that help in the prevention, diagnosis and
management of diseases like HPV, HIV, hepatitis and diabetes as
well as other medical conditions, such as fertility and blood
coagulation. These products and services are used by researchers,
physicians, patients, hospitals and laboratories worldwide to help
improve people's lives. Roche is an equal opportunity employer and
strictly prohibits unlawful discrimination based upon an
individual's race, color, religion, gender, sexual orientation,
gender identity/expression, national origin/ancestry, age,
mental/physical disability, medical condition, marital status,
veteran status, or any other characteristic protected by law.If you
have a disability and need an accommodation in relation to the
online application process, please contact us by completing this
form Accommodations for Applicants.
Keywords: Disability Solutions, Hoover , Associate Field Engineering Specialist - Montgomery, AL, Engineering , Birmingham, Alabama
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