Regional Manager of Operations - Alabama/Georgia
Company: The Fresh Market
Location: Birmingham
Posted on: April 16, 2024
Job Description:
What You'll Do:Reporting to the Zone Vice President of
Operations, the Regional Manager of Operations (RMO) is responsible
for directing a group of stores within a geographic or otherwise
defined area. The RMO is directly manages the Store Manager to
ensure that all stores operate within The Fresh Market's standards
and drives best in class practices, while meeting/exceeding sales,
profitability and guest experience objectives established during
the forecasting and planning process as well as provide feedback to
cross functional business partners about market needs and
solutions. The RMO directly leads/manages Store Managers to ensure
compliance with applicable policies, practices and objectives. The
RMO is the CEO of their region and owns the understanding and
execution of company strategies. Additionally, this position is
responsible for ensuring employee development, training, and
meeting company retention goals.Qualifications:Competencies:
- Leadership - Provide the vision, information, tools, and
culture that enable our store operations teams to reach their full
potential and deliver on their goals.
- Building and Maintaining Relationships - Work closely with
other regions, stores, and the greater corporate organization to
maintain a culture of collaboration and teamwork while focusing on
overall business results.
- Business Acumen - strong understanding of P&L and business
reports and the ability to analyze data and turn it into meaningful
action to drive results.
- Strategy and Execution - Collaborate with cross-functional
teams to enhance the guest experience and employee engagement
within the store in order to increase profitability.
- Change Management - the ability to evolve and succeed in a
fast-paced and competitive environmentKey Job Responsibilities:
- Provide overall direction to improve store operations within an
assigned region and meet operational objectives.
- Plan and implement zone and region level initiatives to
increase sales while controlling operational costs.
- Ensure store operations adhere to legal and operational
compliance requirements.
- Maintain staffing, training and development at the regional and
store levels to ensure programs are being executed and monitored
for success.
- Provide coaching and mentoring to store team at all levels
ensuring optimal business and guest engagement results.
- Conduct regular store visits to ensure business standards are
maintained, expectations are being achieved, coaching and
developing are occurring, and action plans are developed in order
to grow the business.
- Ensure top talent is identified and selected across the region
and assist with the on-boarding of new management employees and the
development of leadership skills.
- Drive sales and meet all controllable expenses such as payroll,
shrink, safety, supplies
- Develop and execute actions that ensure an engaged employee
base and culture focused on guest experience and sales
- Lead change within the region for all aspects of the
business.Requirements:
- Preferred , a minimum of 5 years work experience in retail
operations management, hospitality, or restaurant.
- At least some experience leading a multi-store organization
including, but not limited to: recruiting, retention, supervision,
employee development, and responsibility for sales, gross margins,
labor and profit.
- Demonstrated excellent guest service skills and ability to
communicate clearly and concisely, both verbally and written.
- Ability to apply sound business acumen and principles;
including retail sales understanding and P&L
responsibility.
- Proven ability to select, develop, and retain top
talent.#LI-JD1
Keywords: The Fresh Market, Hoover , Regional Manager of Operations - Alabama/Georgia, Hospitality & Tourism , Birmingham, Alabama
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