Guest Relations Ambassador
Company: Birmingham Jefferson Co
Location: Birmingham
Posted on: April 18, 2024
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Job Description:
ABOUT CITYWALK BHAM:The recent completion of Birmingham's
I-59/20 Central Business District (CBD) Interstate bridges brings
about a renewed focus on the space underneath the bridges known as
City Walk BHAM. The goal of City Walk BHAM is to provide a space to
assist in reconnecting Birmingham and create a destination and
common area open to all citizens. City Walk BHAM spans 10 city
blocks, from 15th St N to 25th St N - almost a mile in length. The
entire area encompasses 31 acres, which will provide a space to
assist in connecting Birmingham. For more information visit
www.bjcc.org Summary/Objective The Guest Relations Ambassador at
CityWalk BHM, will play a crucial role in maintaining a safe and
welcoming outdoor space for visitors. Responsibilities will include
roaming and surveying assigned areas to deter and report unwanted
or suspicious behavior or activity. The incumbent will provide an
exceptional guest experience by responding to and resolving public
questions, complaints and requests as necessary in a prompt,
efficient and courteous manner. Monitoring CityWalk and its events
to ensure it is clean, safe, and visitors are in compliance with
venue rules and policies. Essential Duties/Responsibilities
Displays a courteous, welcoming and professional demeanor. Requires
the ability to think quickly and make sound decisions with
excellent surveillance and observation skills. Traverse CityWalk to
circulate through assigned zone to deter unwanted activity through
a visible presence.While on duty survey the area for unwanted
behavior or criminal activity and report as assigned via
established communications methods. Must have the ability to
accurately communicate descriptions of persons, vehicles, clothing,
and other similar identifiers. Must have the ability to firmly and
courteously request compliance to persons violating low level
quality of life crimes, such as aggressive panhandling,
non-aggressive panhandling, loitering, disruptive behavior, etc.
Provides an exceptional guest experience by answering guest
questions and providing customer support as required. Ensure
surveillance cameras are operational and monitored as assigned.
Opens/unlocks assigned areas including restrooms, inspecting area
for cleanliness and equipment is well-maintained. Close/secure
assigned venue areas, conducting closing inspection to ensure
cleanliness and equipment is well maintained. At closing ensures
all visitors have exited the area and the venue is vacant. Responds
to complaints from guests and attendees by gathering pertinent
information and communicating with management to resolve problems
or satisfy customers. Inspects venue for graffiti, unattended
belongs and debris, promptly reporting for repair or disposal.
Promptly reports mechanical defects, system failures or damage of
playground equipment, restroom facilities and other noticeable
concerns for repair to the manager.Promptly reports any safety
hazards or concerns to the manager.Assist in the installation and
removal of seasonal decorations and displays. Pays close attention
during events and surrounding areas to ensure all post-event clean
up and breakdown occurs without damage to the property and promptly
reports concerns to management.Ability to anticipate grounds,
housekeeping and event needs in addition to being proactive in
correcting problems, communicating issues, devising solutions,
etc.Maintain positive working relationships with internal, external
partners, and guests at CityWalk.Collaborates with maintenance
staff, grounds keeping staff, ambassadors, event staff, and
CityWalk management. Assist with event coordination including,
setting up and post event clean-up of tables, chairs and etc. for
assigned events.Maintains a record of visitors and/or event
attendees as required by management.Completes administrative tasks
such as daily reporting, incident reports, and checklists as
assigned. Communicate effectively and appropriately using a 2-way
radio.Contact supervisor or manager if issues arise beyond your
scope or ability to resolve. Performs other duties as required.
CompetenciesAccountability, Interpersonal Skills, Customer Service,
Communication, Active Listening, Conflict Management, Adaptability,
Risk Assessment, Detail Orientated, Problem Solving,
Responsiveness, Dependability, Safety Focus, Organizational Skills,
Training and Development. Work Environment This position may have a
moderate to extensive stress level associated with dealing with
crowds of public visitors. The environment is at times required
outdoors and exposed to the elements (heat, rain, etc.). Physical
Demands Position requires lifting, climbing, carrying, bending,
stooping, squatting, and kneeling for extended periods of time.
Extensive walking and or standing. Ability to lift up to 50-pound
items with or without assistance, while maintaining good balance.
Must be flexible enough to reach above shoulder level and be able
to push and pull for extended periods of time. Physical stamina and
the ability to work outdoors in various weather conditions.
Position Type/Expected Hours of WorkFull and Part-time positions;
hours of work must be flexible and varied to meet the demands of
the events of the facility. Must be able to work extended and/or
irregular hours including day, nights, weekends, and holidays, as
needed. Required Education and ExperienceMinimum of three (3)
years' experience face-to-face customer service, with one (1) year
team lead experience preferred. High School Diploma or G.E.D. is
required. Valid State of Alabama Driver License.Ability to ride a
bicycle.Additional Eligibility QualificationsCapable of working
independently without continuous supervision.The ability to think
quickly and make sound decisions under pressure is
essential.Excellent surveillance and observation skills.
Demonstrate the ability to interact with the public in a
professional, positive and confident manner.Ability to understand
oral and written instructions in English.Ability to work in a team
environment. Working knowledge of the occupational hazards and
applicable safety precautions associated with assigned work.
Effectively manage conflict in a diplomatic and professional
manner. Proficient with basic computer and general office equipment
including but not limited to computer, telephone, copier/fax
machine, calculator, etc. PI930763d1e49c-25660-33888867
Keywords: Birmingham Jefferson Co, Hoover , Guest Relations Ambassador, Other , Birmingham, Alabama
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