Senior Operations Representative

Company: Bank of America
Location: Montgomery
Posted on: April 2, 2026

Job Description:

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for standard transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient operations support for internal business partners and/or external clients. Job expectations include operating with some independence and referring more complex issues and escalations to the team lead or manager. Responsibilities: Performs standard transaction processing and reconciliation according to the established guidelines and procedures Responds to client inquiries through numerous channels to support operational efficiency and quality client service Performs basic research, follow-ups, and resolution of routine research requests Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate Provides general operational support including handling inbound calls, mail sorting, and mail distribution Required Qualifications: · Minimum of 1 years professional or relevant internship experience required · Strong communication skills, both verbal and written · Strong analytical skills, able to maintain a high quality of customer service and attention to detail · Work independently, prioritize time and exceptional organizational skills · Manage multiple and conflicting objectives, projects or activities at once with minimal direction Skills: Business Operations Management Customer Service Management Prioritization Reporting Trade Operations Management Data Collection and Entry Data and Trend Analysis Organizational Effectiveness Process Management Quality Assurance Customer and Client Focus Oral Communications Research Analysis Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the Workplace Excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5

Keywords: Bank of America, Hoover , Senior Operations Representative, Accounting, Auditing , Montgomery, Alabama