Customer Service Administrator

Company: Robert Half
Location: Troy
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Overview This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians. In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key Responsibilities The successful candidate will consistently and independently perform the following duties: Monitor and respond to customer support emails Review support tickets and initiate the support process Coordinate and schedule support visits Send appointment reminders via text and email Schedule and manage client support appointments Update and maintain internal support and scheduling systems Coordinate appointments with clients, contractors, and property or house managers Provide remote troubleshooting assistance to clients Support technicians with remote troubleshooting needs Coordinate defective product exchanges with manufacturers and vendors Perform remote system programming and maintenance Qualifications & Experience C ustomer Support Experience: Prior experience handling customer support requests and service-related communications Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming Equal Opportunity Employer This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. Job Overview This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians. In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key Responsibilities The successful candidate will consistently and independently perform the following duties: Monitor and respond to customer support emails Review support tickets and initiate the support process Coordinate and schedule support visits Send appointment reminders via text and email Schedule and manage client support appointments Update and maintain internal support and scheduling systems Coordinate appointments with clients, contractors, and property or house managers Provide remote troubleshooting assistance to clients Support technicians with remote troubleshooting needs Coordinate defective product exchanges with manufacturers and vendors Perform remote system programming and maintenance Qualifications & Experience C ustomer Support Experience: Prior experience handling customer support requests and service-related communications Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming Equal Opportunity Employer This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.

Keywords: Robert Half, Hoover , Customer Service Administrator, IT / Software / Systems , Troy, Alabama