Insurance - Customer Service Representative
Company: The Grogan Agency, Inc.
Location: Trussville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Are you looking to join an
established insurance agency where you can realize your potential?
The Grogan Agency located in Trussville, Alabama is looking for a
passionate, self-driven individual to join our team as a Full-Time
Insurance Customer Service Representative. With 27 years in
business, we are excited to offer this opportunity to help grow
your skillset and career in insurance. Our team works in a
collaborative, yet autonomous environment built on trust and
teamwork. With access to the latest technology in the industry, you
will assist our clients to ensure they are properly protected from
a variety of risks. While you will work with a majority of Personal
lines clients, you will have an opportunity to explore commercial
and life insurance options as well. We are expanding and have an
opening for a top performing Customer Service Representative to
join our award-winning team. With our insurance agency's extensive
customer care work, and our amazing products and services, we are
excited with the opportunity to maintain our momentum and continue
to gain market share with the next team player! Benefits Annual
Base Salary Based on Experience Hands on Training Mon-Fri Schedule
Career Growth Opportunities Paid Time Off (PTO) Retirement Plan
Team Building Responsibilities Immediately greet all customers,
entering the office, in a friendly and helpful manner. Foster
strong relationships with our customers to maintain a high level of
client retention and product loyalty. Process customer policy
change requests. Take premium payments from customers. Respond to
all service inquiries and requests within a specified timeframe.
Provide customers with additional information about new products
and services. Requirements Team Player for a fast-paced environment
that possesses empathy and persuasion. Self-starter with excellent
communication skills. Detailed, organized with great time
management skills Possess a genuine willingness to learn, be
intuitive and resourceful and be coachable.
Keywords: The Grogan Agency, Inc., Hoover , Insurance - Customer Service Representative, Customer Service & Call Center , Trussville, Alabama
